Shipping Policy

At Soen Group LLC, we strive to ensure prompt and efficient delivery of your orders. All orders are processed within 3 business days. Shipping times may vary based on your location and the shipping method selected at checkout. We offer various shipping options to meet your needs and will provide tracking information once your order has been shipped. For any questions regarding shipping or to track your order, please contact our customer service team at info@soengroup.com.

In general, what should you cover in your Shipping Policy?

Processing Time: The time it takes to process orders (typically specified in business days).
Shipping Time: Estimated delivery times and shipping durations based on the selected shipping methods.
Shipping Fees: Information on free shipping or paid options and how fees are calculated.
Shipping Methods: The courier services used and available shipping options.
Order Tracking: Provision of tracking numbers and how to track orders.
International Shipping: Policies for international shipments and any additional fees.
Delivery Issues: Procedures for handling lost, damaged, or incorrect deliveries.
Changes and Cancellations: How to make changes to or cancel orders.